Get practical HR support for hospitality that gives managers time back. We help hotels, restaurants and cafés work through people issues, organise records and follow through on safety priorities, so your team can focus on a good guest experience.
Illustrative scene; not a photograph of a client visit.
Busy service periods leave little room for unclear responsibilities or paperwork that nobody can find. When new starters, changing availability and difficult conversations compete for a manager’s attention, practical support can give valuable time back.
First, we listen to your situation and agree the priorities. Then we help put the next steps into practice. Our HR support for hospitality is built around solving the puzzle with you and for you, whether you run one venue or several.
For wider safety context, explore HSE guidance by industry, including catering and hospitality. Bring questions about your own premises and activities to our team so we can agree the support that fits.
Get help with contracts, policies, probation, absence and conversations about conduct or performance. We work through the situation with your managers and help them take the next step with clearer documentation.
Discuss the risks connected with your premises and activities, including slips, handling, cleaning substances and equipment. Get help turning findings into a manageable action plan that fits how your site operates.
Keep employee details, holiday requests, onboarding tasks, training records and document sign-off together. The Hub gives managers a clearer place to find the information behind their everyday decisions.
Coordinate induction documents, tasks and training records so managers can see what still needs attention.
Work through absence and employee concerns with someone who understands the operational pressure.
Give agreed actions an owner and keep the evidence together as work moves between managers.
Tell us where the admin builds up, whether that is a new intake of staff, a policy change or actions from a safety review. We will help you organise the work and agree which parts need human support, software or both.
Choose a single service or discuss HR, Health & Safety and software together. Your proposal will set out the work included, the responsibilities and the fees before you decide.
Yes. We can discuss a single venue or a business with several locations and explain the support scope before you choose a service.
Yes. Bring an example of your onboarding, holiday or document process to a demo and we will show the relevant Hub tools.
Yes. Explain the situation and we will discuss the support available. We can begin with a specific piece of work or agree ongoing support around your business.
No. Discuss advice, software or combined support with us. If the Hub could help, we will show you the relevant tools and confirm the modules and setup in your proposal.
Yes. Choose an HR review, contract, handbook, policy, risk assessment or COSHH assessment on our free workplace review page. Tell us what you want to understand so we can agree the focus.
Tell us about your workforce and the puzzle you need help solving.
Connect new-starter tasks, leave, attendance and documents for your venue. Show us where information gets lost between managers so we can demonstrate the relevant Hub tools.
Keep requests and absence records visible so managers can check the information behind staffing decisions.
Connect time recording and timesheets with employee information. Walk through your actual working patterns in a demo.
Explore our existing design previews for shifts connected to holiday, absence and attendance. Final release scope will be confirmed before rollout.
From onboarding and letter writing to employee relations, we work through the situation with you. You can arrange on-site support to manage difficult conversations.
Our safety team can visit your site, complete risk assessments and look at the risks in your actual operation. We agree the work and responsibilities with you.
Your named advisers understand the context and help carry the work through. You receive specific support for your business, with a clear agreement about what we will complete.
Choose pay-as-you-go support or a straightforward 12-month support agreement. We keep the agreed price unchanged during your term. If you feel we are not helping or providing the support you need, speak to us: EPL’s commitment is to let you leave the agreement.
Software is month by month, with the flexibility to move up or down as your needs change. We will explain your package, the work included and the terms clearly before you join.
We set up your administrators first and walk through the foundations of your system with them.
We work with managers on the tools and processes they will use to support their teams.
We help employees get started and understand how to use their part of the Hub.
We return to check the setup, answer questions and make sure you are properly onboarded. Our technical team walks and talks you through it until you are happy.
We start by auditing your HR and Health & Safety needs, then create an action plan for the year ahead and work with you to complete it.
If you have not contacted us during the month, we contact you. It is a chance to pick up people issues, new risks and the puzzles your managers need help solving.
We review Health & Safety progress with you each quarter, walk through the action plan and help complete outstanding work. You can hold us accountable for that follow-through.
If you join EPL with an existing audit, we use its findings to complete the tasks as part of your onboarding and welcome to EPL. We agree the actions with you and get to work.
For ongoing clients, the next review is about progress. If actions remain outstanding, we help complete them rather than simply repeating the previous year’s audit and handing over the same list again. Our focus is the value you receive and the work completed for your business.
Bring one process you want to improve. We will show the software and discuss the named, qualified support relevant to your workplace.