Get hands-on HR support for retail that helps store managers work through people issues. Connect practical advice, safety follow-up and employee records, so your team can focus on customers with clearer next steps and less chasing.
Illustrative scene; not a photograph of a client visit.
Retail people issues often involve more than one manager, a regional contact or head office. A useful process needs to show who is acting next and what information they need, especially when teams or responsibilities change.
First, we listen to the situation and agree who needs to be involved. Then we work through the next steps with you. Our HR support for retail helps store and head office teams keep the conversation, documents and follow-up connected.
For general background, read Acas guidance on workplace problems. We help your managers apply a practical approach to the circumstances in front of them, rather than leaving them with a list of things to do.
Work through absence, grievances, conduct, probation and other employee relations matters with experienced advisers. We help managers understand the options, prepare documents and progress the agreed actions.
Review risks around stockrooms, deliveries, handling and the customer environment. We help you understand findings, prioritise practical changes and keep the related assessment and training records together.
Use the EPL Hub to organise employee records, holidays, documents, onboarding and cases or tasks. Shared records help the people involved find the information and follow-up connected with a matter.
Make the next step and the person responsible visible when store and head office teams are involved.
Give managers practical help applying policies to the actual situation in front of them.
Bring relevant documents, training evidence and outstanding tasks into a more organised process.
Choose a recurring issue, such as absence follow-up, a new starter or case handover. We will work through the existing process with you and agree what would make it clearer for store managers and the wider team.
Choose a single service or discuss HR, Health & Safety and software together. Your proposal will set out the work included, the responsibilities and the fees before you decide.
A review of The Fragrance Shop’s HR account brought the next steps behind a busy caseload into clearer view. The work combined regular conversations, live tracking and practical support for managers handling sensitive people matters.
The review documented approximately 150 recorded matters and support entries: 134 from the 2025 material and 16 from the 2026 material. These include meetings, tracker updates and administrative support as well as casework; they are not 150 separate employees or completed cases. The immediate result was a structured account review and a clearer basis for prioritising follow-up, rather than a claim that every outstanding matter had been resolved.
This case study covers advisory work and an account review. It does not attribute the historical work or its outcomes to EPL Hub software.
Tell us about your locations and management structure. We will agree how the advisory service and software can support the people involved.
The Fragrance Shop case study describes account review and HR support work involving Mark Whitfield. Read the case study for the recorded scope and findings.
Yes. Explain the situation and we will discuss the support available. We can begin with a specific piece of work or agree ongoing support around your business.
No. Discuss advice, software or combined support with us. If the Hub could help, we will show you the relevant tools and confirm the modules and setup in your proposal.
Yes. Choose an HR review, contract, handbook, policy, risk assessment or COSHH assessment on our free workplace review page. Tell us what you want to understand so we can agree the focus.
Tell us about your workforce and the puzzle you need help solving.
Connect holiday, attendance, onboarding and policy records across your store teams. Bring a process that currently moves between a store and head office to your demo.
Keep requests and absence records visible so managers can check the information behind staffing decisions.
Connect time recording and timesheets with employee information. Walk through your actual working patterns in a demo.
Explore our existing design previews for shifts connected to holiday, absence and attendance. Final release scope will be confirmed before rollout.
From onboarding and letter writing to employee relations, we work through the situation with you. You can arrange on-site support to manage difficult conversations.
Our safety team can visit your site, complete risk assessments and look at the risks in your actual operation. We agree the work and responsibilities with you.
Your named advisers understand the context and help carry the work through. You receive specific support for your business, with a clear agreement about what we will complete.
Choose pay-as-you-go support or a straightforward 12-month support agreement. We keep the agreed price unchanged during your term. If you feel we are not helping or providing the support you need, speak to us: EPL’s commitment is to let you leave the agreement.
Software is month by month, with the flexibility to move up or down as your needs change. We will explain your package, the work included and the terms clearly before you join.
We set up your administrators first and walk through the foundations of your system with them.
We work with managers on the tools and processes they will use to support their teams.
We help employees get started and understand how to use their part of the Hub.
We return to check the setup, answer questions and make sure you are properly onboarded. Our technical team walks and talks you through it until you are happy.
We start by auditing your HR and Health & Safety needs, then create an action plan for the year ahead and work with you to complete it.
If you have not contacted us during the month, we contact you. It is a chance to pick up people issues, new risks and the puzzles your managers need help solving.
We review Health & Safety progress with you each quarter, walk through the action plan and help complete outstanding work. You can hold us accountable for that follow-through.
If you join EPL with an existing audit, we use its findings to complete the tasks as part of your onboarding and welcome to EPL. We agree the actions with you and get to work.
For ongoing clients, the next review is about progress. If actions remain outstanding, we help complete them rather than simply repeating the previous year’s audit and handing over the same list again. Our focus is the value you receive and the work completed for your business.
Retail experience you can examine. The Fragrance Shop account review brought case ownership and follow-up into clearer view through regular conversations, live tracking and practical manager support. This describes advisory work and an account review, rather than software-driven results.
Read The Fragrance Shop case study
Bring one process you want to improve. We will show the software and discuss the named, qualified support relevant to your workplace.